Interested in lowering churn ?
Check out the video below for an overview of how Raaft addresses churn.
Understand which customers are more likely to cancel, retain them upon cancellation and get automated churn reports.
There are 2 options from which you can choose:
1. The subscription is automatically canceled (Raaft is connected with your payment processor); or
2. Raaft sends an email to your CS team informing that the user has canceled.
For the user, the experience is the same regardless of the option chosen. Once they exit the flow, they can either be redirected to a specific URL or the Raaft pop-up closes and the page is refreshed.
Raaft lets you offer conditional offers at the moment of cancellation. Those offers include: discounts, subscription pauses, switching plans, redirecting to specific URLs and leaving a phone number to be contacted later.
We have a 3-step process to integrate Raaft, which takes maximum 30 minutes. You can find the set up instructions here.
You can build a cancellation flow yourself. But is that the best use of your engineering time? Don’t underestimate the complexity that comes with integrating with payment processors, different types of offers, creating churn reports, having different flows for different types of users, etc.
Do you know the feeling you get when you see a customer cancel their subscription with your product? Raaft helps you feel that less often.